Privacy Policy
Introduction:
At Pioneer Events, we are committed to protecting the privacy and security of our users. This Privacy Policy outlines how we collect, use, protect, and handle your Personally Identifiable Information (PII) in accordance with our website and services. PII, as described in US privacy law and information security, is information that can be used on its own or with other information to identify, contact, or locate a single person, or to identify an individual in context.
Information Collection and Use:
We collect information from you when you register on our site, place an order, subscribe to a newsletter, respond to a survey, fill out a form, use live chat, open a support ticket, or enter information on our site. Examples of the information we may collect include your name, email address, phone number, and any other details you provide.
We use third-party platforms for our store and business operations and have a presence on social networks, where we may also collect information to offer you business, support, and services.
The information we collect from you may be used in the following ways:
- To personalize your experience and deliver content and product offerings relevant to your interests.
- To improve our website and services.
- To respond to customer service requests efficiently.
- To administer contests, promotions, surveys, or other site features.
- To process transactions quickly and securely.
- To request ratings and reviews of services or products.
- To follow up after correspondence (live chat, email, phone, or social media inquiries).
Protection of Information:
We prioritize the security of your personal information. We perform regular malware scanning and ensure that all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology. Although we do not use vulnerability scanning to PCI standards, an external PCI-compliant payment gateway handles all online transactions to ensure the safety of your information.
Do we use ‘cookies’?
We use cookies to enhance your experience on our site.
Cookies are used to:
- Remember and process items in your shopping cart.
- Understand your preferences based on previous or current site activity.
- Compile aggregate data about site traffic and interactions to improve site experiences and tools in the future.
You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies through your browser settings. Note that turning cookies off may affect the efficiency of certain site features.
Third-party disclosure:
We do not sell, trade, or transfer your PII to outside parties without advance notice, except for website hosting partners and others who assist us in operating our site, conducting our business, or serving our users, under confidentiality agreements. We may also release information when it’s necessary to comply with the law, enforce our site policies, or protect ours or others’ rights, property, or safety. It’s also important to note that we allow third-party behavioral tracking.
Third-party links:
Occasionally, at our discretion, we may include or offer third-party products or services on our website. These third-party sites have independent privacy policies. We have no responsibility or liability for the content and activities of these linked sites but seek to protect the integrity of our site.
Google:
Google’s advertising requirements can be summed up by Google’s Advertising Principles. They are put in place to provide a positive experience for users. https://support.google.com/adwordspolicy/answer/1316548?hl=en
We may use Google AdSense Advertising on our website. Google, as a third-party vendor, uses cookies to serve ads on our site. Google’s use of the DART cookie enables it to serve ads to our users based on previous visits to our site and other sites on the Internet. Users may opt out of the use of the DART cookie by visiting the Google Ad and Content Network privacy policy.
We may implement on our Website the following:
- Re-marketing with Google AdSense
- Google Display Network Impression Reporting
- Demographics and Interests Reporting
- DoubleClick Platform Integration
We, along with third-party vendors such as Google use first-party cookies (such as the Google Analytics cookies) and third-party cookies (such as the DoubleClick cookie) or other third-party identifiers together to compile data regarding user interactions with ad impressions and other ad service functions as they relate to our website.
Opting out:
Users can set preferences for how Google advertises to them using the Google Ad Settings page. Alternatively, you can opt-out by visiting the Network Advertising Initiative Opt Out page or by using the Google Analytics Opt Out Browser add-on. You can opt out of personalized advertising by visiting Google’s Ads Settings.
User Rights and Access:
You have the right to access, update, or delete your personal information at any time by:
- Emailing us.
- Calling us.
- Chatting with us.
- Connecting with us through social media channels like Whatsapp or Facebook.
Do Not Track Signals:
We honor Do Not Track signals and do not track, plant cookies, or use advertising when a Do Not Track browser mechanism is in place.
COPPA (Children Online Privacy Protection Act):
We do not specifically market to or collect information from children under the age of 13. Parents can review, delete, manage, or refuse with whom their child’s information is shared through contacting us directly.
Fair Information Practices
In the event of a data breach, we will notify you via email and in-site notification within 7 business days.
CAN-SPAM Act:
We collect your email address to send information, respond to inquiries, and/or other requests or questions. To be in accordance with CANSPAM, we agree to the following:
- Not use false or misleading subjects or email addresses.
- Identify the message as an advertisement in some reasonable way.
- Include the physical address of our business.
- Monitor third-party email marketing services for compliance.
- Honor opt-out/unsubscribe requests quickly.
GDPR Compliance:
For users within the European Union, we adhere to the General Data Protection Regulation (GDPR) guidelines. Under GDPR, you have the following rights:
The right to access – You have the right to request copies of your personal data from us.
The right to rectification – You have the right to request that we correct any information you believe is inaccurate or incomplete.
The right to erasure – You have the right to request that we erase your personal data, under certain conditions.
The right to restrict processing – You have the right to request that we restrict the processing of your personal data, under certain conditions.
The right to object to processing – You have the right to object to our processing of your personal data, under certain conditions.
The right to data portability – You have the right to request that we transfer the data we have collected to another organization, or directly to you, under certain conditions.
If you make a request under GDPR, we have one month to respond to you. To exercise any of these rights, please contact us using the contact information provided.
Data Retention:
We retain the personal information we collect from you for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our policies. The specific retention period will depend on the type of information collected and the purpose for which it is collected. For example, information related to transactions and customer service interactions may be retained for a longer period for accounting purposes and to ensure we can address any follow-up questions or concerns.
Upon expiration of the retention period, your personal data will be securely deleted or anonymized so it can no longer be linked to you.
CCPA Compliance:
In accordance with the California Consumer Privacy Act (CCPA), California residents have the right to:
- Know about the personal information a business collects about them and how it is used and shared;
- Delete personal information collected from them (with some exceptions);
- Opt-out of the sale of their personal information; and
- Not be discriminated against for exercising their CCPA rights.
Your Rights Under CCPA:
- Right to Know and Access: You can request the following information about how we have collected and used your personal information during the past 12 months:
- The categories of personal information we have collected about you.
- The categories of sources from which we collected the personal information.
- The business or commercial purpose for collecting and/or selling personal information.
- The categories of third parties with whom we share personal information.
- The specific pieces of personal information we have collected about you.
- Right to Delete: You have the right to request the deletion of personal information that we have collected from you, subject to certain exceptions.
- Right to Opt-Out: We do not sell personal information. However, if we decide to do so in the future, you have the right to opt-out of the sale of your personal information.
- Right to Non-Discrimination: You have the right not to receive discriminatory treatment by us for the exercise of your CCPA rights.
Exercising Your CCPA Rights:
To exercise your rights under the CCPA, please contact us via the contact information provided. Please note that we may need to verify your identity before processing your request, which may require additional information from you.
Contacting Us:
If there are any questions regarding this privacy policy, you may feel free to contact us.